A digital human is an avatar capable of showing facial expressions and body language, focused on emotion and empathy. Running on top of conversational systems like chatbots, digital humans can respond in an appropriate non-verbal way that is aligned with the topic and sentiment of the conversation.
This makes Digital Humans a very powerful tool that open up an additional layer of emotional connection with your customers. This emotional connection allows you to influence the most important part of communication that cannot be achieved with words alone. The feeling and trust that are created will enhance the effectiveness of a dialog and enables you to leave an unprecedented impression of your brand, leading to higher sales and loyalty.
This customer experience goes far beyond what text-based systems can do and deeply touches on empathy and providing an authentic experience. People will feel less lonely when interacting with a digital human, or better understood, or are more easily persuaded, depending on their situation.
There is a high level of freedom to decide how your Digital Human will look. Things like gender, ethnicity, hair and eyes can often be modified while using an existing model, or you can build your digital human from scratch. Digital Humans are leveraging an underlaying conversational platform for Natural Language Understanding, Speech to Text and Text to Speech. This can be your existing solution like Google Dialogflow, AWS, Nuance Mix, Microsoft, or any preferred combination.
An example of how a photorealistic Digital Human can look, sound and behave is shown in this explainer video.
Using a digital Human in your communication with customers has a few clear benefits that apply to every situation.
The most obvious use cases for Digital Humans will be on websites and in mobile apps,
but also in other situations you will be able to successfully deploy a Digital Human for a whole different customer experience.
Digital Humans can add value in many different situations and use cases. The examples we describe here, are the cases where we currently see a lot of deployments and interest.
No two projects are the same, but this timeline will give you an overview of what to expect when implementing a Digital Human.
Virtually Human has developed an animation studio allowing our customers to easily add animations to the content they have set up in their conversational system and to experiment with different Digital Humans. Based on intuitive buttons and easy to use sliders, they can generate the SSML code required to control the animations of the Digital Human from the conversational AI platform.
The animation studio also acts as a sandbox where you can test your conversations, including tuning the prosody of your text to speech prompts in any language. Please fill out the form at the bottom of this website to request access. You will find the animation studio at: